DATE LAST REVISED: March 23, 2016
SMTX, LLC (“the Firm”) has created a Business Continuity Plan (BCP) that provides for the Firm to continue its services to customers within a reasonable amount of time, given the scope and severity of a significant business disruption (SBD).
The BCP anticipates responding to both internal and external SBDs. An internal SBD, such as the denial of access to the Firm’s offices, affects only the Firm. The Firm will respond to internal SBDs by re-routing calls to secondary numbers and/or relocating its primary office to an alternative physical location.
An external SBD, such as a power outage or flood, affects multiple businesses and can be local, regional, national, or global. The Firm’s response to an external SBD depends not only on the Firm’s ability to respond to such disruption but on the ability of its external service to respond to such a catastrophe.
In the event a SBD prevents customers contacting the Firm by using the Firm’s primary phone number or email address, customers may contact the Firm by using the following secondary contact information:
Secondary phone: +1 646 233-7071
Secondary email: email@example.com
If a SBD disrupts both the primary and secondary methods of contacting the Firm, the Firm will, to the best of its ability, provide alternative contact information on its website or otherwise attempt to make such information available to its participating broker-dealer members.
The Firm does not maintain custody of customer funds. In the event the Firm receives securities in connection with private transactions, the Firm will make its emergency contact information available to affected customers to arrange to access the securities. If necessary, the Firm will instruct the issuer or transfer agent to re-direct securities to the emergency business location.
While no contingency plan can eliminate all risk of service interruption or temporarily impeded account access, the Firm continually assesses and updates its BCP to mitigate all reasonable risk.
This disclosure is subject to modification.